OPD and tokens
Book a slot, print the token, and keep the line in the order patients arrived.
Hospital desk software
The queue, the bed, and the bill on one visit.
Pick a token. The same chart opens for the doctor, pharmacy, lab, wards, and the cashier. Patients see that visit on their phone.
The desks a hospital actually runs
Each role opens its own screen. Orders, beds, and charges stay on the visit, so the next counter is not waiting on a phone call.
Wards and beds
Ward, private, isolation, ICU, and pre-op. The OT board sees who is waiting for theatre.
Pharmacy
The prescription reaches the counter. Stock and the bill stay on the same visit.
Lab and radiology
Orders and results sit on the chart, where the doctor is already looking.
Casualty
Walk-ins register with date of birth, then move into care without a second file.
Cashier and insurance
One visit bill. Approved cover comes off first. The cashier collects what the patient still owes.
What stays on the chart
Staff do not start a new file at the next counter. The visit they opened at reception is the one pharmacy, lab, wards, and the cashier use.
Who the patient is
Name, age from date of birth, phone, and the doctor they are with. A walk-in signs in the first time with that mobile number and date of birth.
Orders the doctor writes
Medicine goes to pharmacy. Lab and radiology orders stay on the chart for the counters that collect them. Nursing and procedure orders sit there too.
Bed and care location
Ward, private, isolation, day care, observation, HDU, ICU, dialysis, pre-op, anesthesia, theatre, and recovery. The place on the chart is where the patient is now.
The visit bill
Consultation, pharmacy, lab, radiology, room, and diet charges land on one account when they have a price. Approved insurance is taken off. The cashier collects the rest in cash, UPI, or card.
How a visit moves
From the front desk to discharge, staff follow the same patient. Nothing is retyped at the next counter.
Reception opens the visit
A booking or a walk-in. First sign-in uses the registered mobile and date of birth. After that, the patient uses their own password.
Every desk sees the chart
The doctor writes orders. Pharmacy, lab, wards, and OT pick them up. Moving a patient to pre-op shows them as waiting on the theatre board.
Cashier closes the share
Charges from the visit sit on one account. Insurance approval reduces what the patient owes. Discharge waits until that share is clear.
Who signs in
Patients, doctors, and hospital desks each have their own login. Staff do not share one password.
Patients
Visits, prescriptions, and bills on their home page.
Doctors
Today’s queue, notes, and prescriptions.
Reception
Walk-ins, bookings, and the token line.
Pharmacy and lab
Dispense, collect samples, and release results.
Casualty and OT
Triage, beds, and who is waiting for theatre.
Admin and cashier
Plans, WhatsApp switches, and the day’s collections.
What to send before go-live
A short list is enough to open OPD. Wards, pharmacy, and lab can follow once the first queue is running.
Email this list- Departments and doctorsWho sees patients, and which OPD they sit in.
- One login per deskReception, doctors, pharmacy, lab, cashier, casualty, and admin. Staff do not share a password.
- Beds, if you admitWard, private, and ICU beds, with the daily room charge.
- GST details, if you use themGSTIN, legal name, rate, and SAC on the hospital account.
- Which messages to sendWhatsApp can stay off, or turn on booking, reminders, pharmacy, lab, discharge, or ambulance.
Questions hospitals ask first
How fast can we go live?
Most hospitals start with OPD and staff logins, then add pharmacy, lab, wards, and WhatsApp. We walk the team through before the first real queue.
Can staff share one login?
Reception, doctors, pharmacy, lab, cashier, and admin each get their own desk login.
How do walk-in patients sign in?
The first time they use the registered mobile number and date of birth, then set a password. After that they sign in with username and password.
How does the bill work?
One account for the visit. Approved insurance is taken off that bill. The cashier collects cash, UPI, or card for what the patient still owes.
Is WhatsApp required?
No. Messaging can stay off, or a hospital can turn on only booking, reminders, pharmacy, lab, discharge, or ambulance.
Do you support GST fields?
GSTIN, legal name, rate, and SAC sit on the hospital account.
What does the patient see after sign-in?
Their home page shows visits, prescriptions, and bills for that account.
Does pre-op show on the OT board?
Yes. A patient moved to pre-op, anesthesia, theatre, or recovery appears on the OT board so theatre staff can see who is waiting.
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